We Fix Your Computer Problems
- Helpdesk for all covered devices (see ECN Manage)
- Helpdesk for “How do I do this…” questions
- Under 10-minute response times
- SLA available
- Simple app to submit requests from anywhere
- Approval workflows
- Expert techs at the ready
- Supporting individuals anywhere around the globe
- Reach out to vendors when necessary (see ECN Vendor Management)
We typically respond within 10 minutes and always within 1 hour.
ECN’s techs are experts in a variety of software and services. We can help without needing to contact the vendor.
Issues will be solved quickly and without needing escalation. You’ll find employees raving about us and our service.
What Is It?
ECN Helpdesk is the person-to-person support side of I.T. Instead of calling 3 different help desks and waiting on hold, ECN can provide support for covered devices, applications, software, and more.
Why Do I Need It?
ECN Helpdesk ensures your company has access to support when needed. When your employees have an issue, can’t figure something out, or require assistance, ECN is there to help, responding in less than 10 minutes.
ECN Helpdesk Requires
- ECN Manage
Need More Info?
Get a quote today on the right IT support plan for your company, customized for your needs, based on the number of employees you have and the services you require.