1. They ask a colleague in the office – This is quite common and highlights the importance of having a dedicated IT provider. Employees often try to assist their peers, but this results in two people spending time on a problem that an expert could resolve in minutes. This inefficiency translates to real dollars lost!

2. Deal With It – Many organizations mistakenly believe they are low-maintenance and won’t generate many service tickets. However, when an IT team starts effectively solving their problems, it can feel like floodgates opening. Employees who have been dealing with issues like persistent Outlook problems, difficulty using certain apps, or a desire for multiple computer screens suddenly bring these problems to light. This “illusion” of low maintenance is actually costing your business valuable productive time. Addressing these hidden issues can significantly enhance your team’s efficiency and overall productivity.

3. Service Ticket – At ECN IT Solutions, your team simply submits a service ticket, and our experts immediately get to work to find a long-term resolution. This approach helps clear backlogs, prevents employees from wasting time, and enhances productivity, ultimately saving your business money.

Many businesses believe they are not targets for ransomware or other breaches. However, this is a misconception. Cybercriminals, including nation-states and organized groups, know that small businesses often lack robust cybersecurity measures. They don’t care about your data; they care about your money. When they succeed in locking you out of your data, they know you’ll likely pay to regain access. This is why cyber attacks have been increasing exponentially.

Our approach to cybersecurity is comprehensive, but it’s crucial to understand the reasoning and methods behind our solutions. If you’re interested in a detailed overview of our cybersecurity measures, we offer a resource titled “Executives Guide to Cybersecurity.”

There are 3 primary considerations when creating our cybersecurity best practices:

While this service might not be the flashiest, it is absolutely essential. In the event of data loss, whether due to user error, an insider threat, or a hacker attack, your data remains secure.

For those with onsite servers, we provide both onsite and offsite replication. This ensures that we can swiftly restore your server and get it back up and running. Refer to our Service Level Agreement and Disaster Recovery plan for detailed timelines specific to your agreement.

Furthermore, backing up your Microsoft 365 accounts is crucial. Emails can be accidentally deleted, or a SharePoint site could be compromised. A third-party backup solution guarantees that your data is preserved and protected.

For many businesses, Microsoft 365 is a cornerstone of productivity. Unfortunately, many IT providers set up email accounts without offering adequate training or support on this essential tool.

At ECN IT Solutions, we are Microsoft 365 specialists dedicated to helping you leverage this powerful suite to its full potential. You’re investing in a top-tier service, so don’t let it go underutilized. We offer rapid support and expert advice to ensure you’re getting the most out of your subscription.

Beyond troubleshooting and basic support, we provide comprehensive end-user training through engaging tech tip videos, empowering your team to utilize Microsoft 365 and their computers more effectively.

Additionally, we guide you through the extensive range of applications included in your subscription at no extra cost. Discover more about these valuable tools in our “More than Office Products” E-Book, designed to help your business unlock additional benefits from Microsoft 365.

Planning a new office? Need to replace old servers? Want an organized and well-labeled IT closet?

As your trusted IT partner, we offer expert consultation on technology projects designed to help your business thrive. Our professional services team creates a customized plan and timeline to transform your current IT environment into your ideal setup.

Examples of our services include:

1. Eliminating the necessity for remote office access by transitioning to a fully cloud-based SharePoint environment.

2. Setting up a modern office with state-of-the-art conference room systems, advanced security cameras, and the latest computers equipped with dual or wide-screen monitors.

3. We assist you in evaluating and choosing the right technology partners for your organization. Attempting this on your own can lead to issues if apps or partners do not integrate well with your existing systems. Our professional services team ensures a smooth evaluation and selection process, reducing headaches and frustration by making the right choice and saving you valuable time.